Our agents are dedicated to the high demands of our customers. We work with professionalism, empathy and seriousness.
There are three main elements which we should always remember when delivering quality service:
-We cannot say 'no' and should always ensure we are available to assist;
-We should be accurate and as fast as possible;
-Personnalisation is key.
Good service is set by standards. Great service is achieved through going above and beyond what the guest expects. It is personnalisation which provides the differentiating factor here, offering the opportunity to trigger an emotion which is rarely seen when service is formulaic and predictable.